In litigation cases, evidence not directly available to the parties but crucial to the case, might be obtained through a court’s investigation order. Below is a comprehensive summary of procedures for obtaining admissible evidence related to Alipay and WeChat.
I. Alipay
1. Investigation unit: Alipay (China) Network Technology Co., Ltd.
2. Contact address: No. 569, Xixi Road, West Lake District, Hangzhou City
Note: The original address (Room 308, Block B, Huanglong Times Square, No. 18, Wantang Road, West Lake District, Hangzhou City, Zhejiang Province) no longer accepts these applications.
3. Investigation contents:
1) Registration information of Alipay
- Account opening information
- Remaining sum information
2) Alipay account details, that is, account flow. The specific period of the account flow that needs to be issued shall be specified (e.g., January 1, 2020 until now).
4. Investigation procedures:
1) The lawyer specified on the investigation order brings the lawyer’s certificate and the investigation order to the Alipay building
- If there are two lawyers on the investigation order, one lawyer can provide a photo of the other lawyer’s lawyer certificate to the email address designated by the staff
- During Covid-19, health codes and track codes are required
2) Show the investigation order and the lawyer’s certificate to the security staff of the building, and the lawyer will be guided to the working hall to get a number
3) Deliver the lawyer’s certificate and investigation order to the staff. If you inquire about the flow of Alipay bills, Alipay will provide information to the designated address within 10 working days after receiving the investigation order, and send the password to the designated mobile phone number
4) The staff accepts the investigation order printed double-sided, in color. If there is a problem with the format or content, you can immediately contact the court to deliver a new investigation order through SMS or email and show the new investigation order and service information to the staff
II. WeChat and QQ Email
1. Investigation unit
1) Tenpay Payment Technology Co., Ltd.
2) Shenzhen Tencent Computer System Co., Ltd.
3) Teng’an Fund Sales (Shenzhen) Co., Ltd.
2. Contact address: 1st Floor, Annex Building, Songri Dingsheng Building, No. 9996, Science and Technology Park, Nanshan District, Shenzhen
3. Investigation contents:
1) Registration information of WeChat users, WeChat official accounts, WeChat mini program, and QQ mailboxes
- According to the notice, the evidence shall be collected from Shenzhen Tencent Computer System Co., Ltd.
2) Account transfer records related to WeChat Wallet
- Normally shall be collected from Tenpay Payment Technology Co., Ltd.
- The name, ID number, and WeChat ID of the inquirer must be stated
- Specify the time period for the query content: such as transfer records from January 1, 2020 to January 1, 2021, or transfer records from January 1, 2021 to present, etc.
3) Notes
- If it is not confirmed to which company the investigation application must go to, but you can issue the application with headers of three companies at the same time
- The content of the investigation order must be machine printed and unaltered
- At present, complete/unrelated WeChat chat history and content of QQ mailbox cannot be acquired through investigation
4. Investigation procedures:
1) Confirm the number of lawyers requesting to be present.
Take Shanghai as an example: at present, it is acceptable that one Shanghai lawyer can conduct such an investigation with the investigation order.
Some other provinces and cities require two lawyers to conduct investigations simultaneously, or for one lawyer to conduct the investigation, but while in possession of the original lawyer certificate of a second lawyer. To avoid confusion, always check in advance
-
- Verified number: 0755-83765566
- The original number (0755-86013388 to 12368) is stop using
2) Show the lawyer’s certificate and investigation order to the front desk staff, who will guide you to register and queue up. After registration, go to the waiting area and wait for the number to be called.
3) Submit the copy of the lawyer’s certificate and the court investigation order to the reception staff of Tencent, and leave the detailed mailing address and contact information of the court. Evidence from the WeChat inquiry will be mailed directly to the court, instead of mailed to the lawyer.
4) The staff accepts the investigation order printed double-sided in color. If there is a problem with the format or content found at the scene, you can immediately contact the court to deliver a new investigation order through SMS or email from the court, and then show the new investigation order and service information to the staff
5) After receiving the copy of the investigation order and the lawyer’s certificate, the reception staff will provide a signed receipt, which contains the case number and time of receipt (note: the receipt will not be affixed with Tencent’s chop).
While we realize that these processes seem cumbersome at first glance, DaWo has significant experience with navigating the difficulties. If you need help obtaining this kind of electronic evidence, our team is ready to help.
